What to do if your phone is automatically answering calls.

Using Automatic Call Access

Automatic Call Access connects you to incoming internal or external calls when you pick up the handset or press (Speaker). When Automatic Call Access is turned off, you must press the flashing IC or Call Key button to answer incoming calls.

HOW TO STOP MITEL PHONES FROM AUTO ANSWERING PHONE CALLS

In order to resolve the issue where a phone automatically picks up a call without ringing there are several settings that need to be checked:

There are three flags in the Mitel phone system that require settings as follows:

1. THIS IS IMPORTANT – Handsfree on/off – SHOULD BE OFF
   1. On individual phones this is controlled by either the ‘x’ or ‘infinity symbol’ then 319
2. RING IC – SHOULD BE OFF
   1. On individual phones this is controlled by either the ‘x’ or ‘infinity symbol’ then 377
3. AUTO IC ACCESS – SHOULD BE ON!
   1. This should be sent to on. Otherwise a call will ring and will not answer, even with picking up the handset, without pressing the call key button on the phone
   2. On individual phones this is controlled by either the ‘x’ or ‘infinity symbol’ then 361