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HOA Management
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How do we add a new vendor?
NOTE: For new vendor set ups, the CAM is responsible to request/obtain/manage all paperwork from the vendor until ALL of... -
Community Care – Handling of Calls, Transfers, and Escalations
Transferring Calls Our company policy is to warm transfer all calls. To warm transfer, you must provide the following information... -
Where can I find Vantaca training, resources, and help?
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Who does what? A guide for Managers, Community Care, and the entire Team.
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CAM and DOCA Education, Membership, Licensing, & Credentialing Requirements and Procedures
Community Association Managers and Director of Community Association Services Education, Membership, Licensing & Credentialing Requirements and Procedures Quick Links: Education,... -
What is Homeowners Insurance versus an HO6 Policy?
A single family homeowner will need ‘Homeowner’s Insurance’ that will cover their home and their entire lot. A condo or... -
Where should vendors send their invoices for payment?
Vendors can send invoices for payment and processing to Accounts Payable at invoices@ehammersmith.com. CAMs can also forward invoices to invoices@ehammersmith.com if they... -
How do I submit a refund from closing or an overpayment on an owners account?
When an overpayment is made at closing, AR will charge the owners account for the amount of the refund being... -
How do I submit a Board Member change? (add / remove Board Member)
In Vantaca, go to Association –> Board/Committee. Select your Association. Click on the tab “Board/Committee.” Edit existing members or click... -
What are the attorney Office Hours?
Representatives from HOA law offices visit the Hammersmith offices each month to check in with the CAMs and go over... -
Roles and Responsibilities in a Community Association
Roles & Responsibilities in a Community Association If you’ve ever questioned what your management company does, why the Board made... -
7 Danger Zones of Q&A
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How does a Homeowner obtain an Association Insurance Certificate?
If a Homeowner calls in to request an insurance certificate for their HOA because it has been requested by their... -
Who is a Notary Public?
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