Who handles calls for new vendors or letters sent to vendors?
If a vendor is calling asking how to become an approved vendor with HMI, please direct them to our website...
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Roles and Responsibilities in a Community Association
Roles & Responsibilities in a Community Association If you’ve ever questioned what your management company does, why the Board made... -
7 Danger Zones of Q&A
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How does a Homeowner obtain an Association Insurance Certificate?
If a Homeowner calls in to request an insurance certificate for their HOA because it has been requested by their... -
How do I request Community Care support for an Annual Meeting?
If Community Care support is needed for an Annual Meeting to assist with sign in, proxies, and ballot counting, please... -
Attorney – Threats of Legal Action
If we receive phone calls with threats of legal action, ALL correspondence between both parties from that point forward needs... -
Reservations Procedure
Clubhouse reservations and other amenity reservations will need to be handled by the front desk agent at each respective office.... -
How do I find an ARC form for a specific community?
All ARC forms are available in Vantaca in Association –> Documents –> Forms If you cannot locate a form for... -
How do I conference transfer a phone call?
Warm Transfers Using Conference Option While the caller is on the line, press the “CNF” or “CONFERENCE” button Dial the...
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